RETURNS PROCESS & POLICY
Returns Process
To start your return you'll need your six-digit order number. They can be found in your order and shipment confirmation emails, as well as on the receipt in the package.
1. Login to your account and submit a return request, selecting the item(s) you want to return. (Alternatively, you can email Customer Support at support@manoutfitters.com)
2. When approved by Customer Support, a Post Office return label will be emailed to you.
3. Print the return label, package-up the items, and send back via the Post Office.
When the item arrives back to our returns department, we will inspect and approve if they meet the Return Policy requirements listed below.
*Please note that return labels are not available for locations outside the 50 US states. Outside of these states, the customer is responsible for return shipping.
Exchanges
Follow the process above, and then submit a new order at your convenience for the new size(s).
Returns Policy
Items can be refunded for 30-days from the order date. Order shipping costs are not refundable. We provide one return label per order.
Apparel must be in new condition, defined as unworn, unwashed with the tags included and free of any stains, odors or markings.
Excessive Returns Policy
We offer an easy returns process to make your online shopping experience as enjoyable as possible. We monitor the number of returns made by customers and excessive returns and/or abuse of the returns policy will be flagged and may, at our sole discretion, lead to the closure of your account and future orders being declined.
Order Bracketing Policy
We carry limited inventory in select styles and reserve the right to cancel orders, or certain items on an order, or add a 10% restocking fee on returned items where a customer purchases multiple sizes of the same item (this is known as "bracketing").
Carrier Risk of Loss
All items purchased from Man Outfitters are made pursuant to a shipment contract under the Uniform Commercial Code. The risk of loss and title for such items passes solely to the customer upon our initial order package delivery to the shipping carrier. We are not responsible for any lost, damaged or stolen packages.
Terms & Conditions Subject to Change
We reserve the right to change our Return & Exchange Policy at any time, with or without notice.
Contact Us
If you have any additional questions, email us at support@manoutfitters.com.