- What forms of payment do you accept?
- Will I be charged sales tax?
- What is the “card verification number”?
- There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?
- Is my personal information kept private?
- Can I change or cancel my order after it is placed?
- When will my order ship out?
- What happens if I order something out of stock?
- What delivery methods do you offer, and how long do they take?
- Can I get my package delivered on the weekend?
- My order has already shipped. Can I have the delivery address changed?
- Can you tell UPS to leave my order on my porch if I’m not home to receive it?
- Is expedited shipping offered?
- Can I place an order and pick it up at your warehouse?
- Can I return or exchange an item I’ve purchased?
- Can I call customer support for help with my order?
What forms of payment do you accept?
We accept all major credit cards as well as PayPal, Apple Pay and Google Pay. We do not accept payment by check, cash or money order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card will be charged before your order ships.
Will I be charged sales tax?
Texas residents will be subject to sales tax, and potentially other state residents depending on local sales tax rules and regulations.
What is the “card verification number”?
If you’re paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.
There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?
Your transaction attempt be declined for by your payment provider various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your payment provider to verify your information, and make sure there are no holds placed on your account.
Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the carrier delivering your package, need to contact you with a question about your order or delivery.
Can I change or cancel my order after it is placed?
We process orders very quickly to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please email email@example.com or call us at 833-770-7909 to let us know ASAP.
When will my order ship out?
Orders received Monday-Friday before 2 pm CST typically ship same day. Orders received after 2 pm CST typically ship the next business day. Weekend orders (Friday after 2 pm through Sunday) ship the first business day following the weekend. We do not ship on weekends or on major US holidays.
*We are not responsible for delivery delays caused by inclement weather or issues with a carrier.
What happens if I order something that is out of stock?
In these instances, we reserve the right to cancel either the out of stock item(s) or your entire order. If your order is modified, we will contact you. We will, of course, also issue a refund to your form of payment for any items we cannot ship.
What delivery methods do you offer, and how long do they take?
Standard Shipping is United Parcel Service (UPS) Ground, or US Postal Service First Class Mail or Priority Mail. The carrier selected depends on the size and weight of the package. (If your shipping address is a PO Box or an government APO/FPO address, your order will be shipped via the US Postal Service.)
The delivery timeframe depends on the carrier used and distance from our warehouse in Austin, Texas. Most orders are delivered within 2-4 business days from the shipment date.
Can I get my package delivered on the weekend?
Although package delivery is out of our control, some carriers such as the US Postal Service and UPS do provide Saturday deliveries. Make sure to always check your tracking number in your shipment confirmation email for delivery updates.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already shipped. If the order has not shipped, contact us and we should be able to make the change if receive the corrected address is time.
Can you tell the Carrier to leave my order on my porch if I’m not home to receive it?
The decision on whether to leave a package outside your home belongs to the carrier. We have no way of contacting them or instructing them otherwise. Most likely, if you’re not home, the driver will leave the package in a safe location, if one is available.
Is expedited shipping offered?
During the holiday season we offer an expedited UPS 3-Day Air option. The remainder of the year is covered by UPS Ground, Priority Mail and First Class Mail determined by the size and weight of the package.
Can I place an order and pick it up at your warehouse?
All orders are shipped via carrier, we do not offer a pick-up option.
Can I return or exchange an item I’ve purchased?
Can I contact customer support for help with my order?
Absolutely! If you have any questions, please email us at firstname.lastname@example.org or call 1-833-770-7909. Our customer support hours are 10 AM to 6 PM CST Monday through Friday. We typically respond within a couple hours, and certainly within one business day.