- What forms of payment do you accept?
- Will I be charged sales tax?
- What is the “card verification number”?
- There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?
- Is my personal information kept private?
- Can I change or cancel my order after it is placed?
- When will my order ship out?
- What happens if I order something out of stock?
- What delivery methods do you offer, and how long do they take?
- Can I get my package delivered on the weekend?
- My order has already shipped. Can I have the delivery address changed?
- Can you tell UPS to leave my order on my porch if I’m not home to receive it?
- Is expedited shipping offered?
- Can I place an order and pick it up at your warehouse?
- Can I return or exchange an item I’ve purchased?
- Can I call customer support for help with my order?
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover via Shopify Pay. We also accept payment via PayPal, Apple Pay, Amazon Pay and Afterpay. We do not accept payment by check, cash or money order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
Will I be charged sales tax?
Texas residents will be subject to sales tax, and potentially other state residents depending on local sales tax rules and regulations.
What is the “card verification number”?
If you’re paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.
There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.
Is my personal information kept private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order.
Can I change or cancel my order after it is placed?
We process orders very quickly to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please email email@example.com or call us at 833-770-7909 to let us know ASAP.
When will my order ship out?
Orders received Monday-Friday before 1 pm CST typically ship same day. Orders received after 1 pm CST typically ship the next business day. Weekend orders ship the first business day following the weekend. We do not ship on weekends or on major US holidays. Orders shipped via USPS will not ship on holidays observed by the US Postal Service.
*We are not responsible for delivery delays caused by inclement weather or issues with a carrier.
What happens if I order something that is out of stock?
In these instances, we reserve the right to cancel either the out of stock item(s) or your entire order. If your order is modified, we will contact you. We will, of course, also issue a refund to your form of payment for any items we cannot ship.
What delivery methods do you offer, and how long do they take?
Standard Shipping is Priority Mail or First Class Mail via the US Postal Service (USPS), it typically takes 2-3 business days after the ship date for delivery. Orders large in size and/or weight may be shipped via United Parcel Service (UPS) Ground. If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service.
Can I get my package delivered on the weekend?
Although package delivery is out of our control, some carriers such as the US Postal Service do provide Saturday deliveries. Make sure to always check your tracking number for delivery updates.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already gone out as most shipping carriers are not able to change delivery addresses once an order has been shipped. If the order has not shipped, we should be able to make the change.
Can you tell the Carrier to leave my order on my porch if I’m not home to receive it?
The decision on whether to leave a package outside your home belongs to the delivery driver. We have no way of contacting them or instructing them otherwise. Most likely, if you’re not home, the driver will leave the package in a safe location, if one is available.
Is expedited shipping offered?
Expedited Shipping is available upon request, for an additional charge. Standard shipping is Priority Mail which typically arrives in 2-3 days from the shipment date.
Can I place an order and pick it up at your warehouse?
Sorry, all orders must be shipped.
Can I return or exchange an item I’ve purchased?
- Apparel item(s) must be in unworn and unwashed condition, with the tags attached. They must also be free of any stains, dirt or abnormal scent.
- Footwear must be unworn and undamaged with no stains, dirt or markings and returned in the original, undamaged box within the shipping package.
Product exchanges for a different style, size or color follow the same process as a return. Just follow the returns process below, and then purchase the replacement item with a new order anytime at your convenience.
Can I contact customer support for help with my order?
Absolutely! If you have any questions, please email us at firstname.lastname@example.org or call 833-770-7909. Our customer support hours are 10AM-6PM CST Monday through Friday.