Returns & Exchanges

Returns Policy

Purchased items are eligible for a refund for 30-days from the order date. Initial order shipping costs are not refunded. Items must meet the following eligibility requirements to receive a refund:  

  • Apparel item(s) must be in new condition, defined as unworn and unwashed with the tags attached and free of any stains, dirt, markings or odor.  
  • Footwear must be in new condition, defined as unworn and undamaged with no stains, dirt, markings or odor, and returned in the original, undamaged shoe box. The undamaged shoe box must be placed inside a shipping box when it is returned to us.
If a returned item does not meet the eligibility requirements above, it will not be refunded, and it will be shipped back to you. 

The Return Process

  1. Your order package includes a bulk pre-paid postage label for your convenience. You do not have to use the provided postage label, if you'd like to choose an alternative method to ship the item(s) back, email us and we can provide the Austin, TX return address for you.  
  2. Pack the item(s) in the appropriate sized package, seal and attach the return label.
  3. Make sure to include your order receipt page, or the six-digit order number, so it can be identified when it arrives back at the warehouse.
  4. Write down, or take a digital photo, of the label tracking number so you can follow its progress and confirm its arrival.
  5. Drop off with your local US Post Office.

Once the returned item is received, if it meets the eligibility requirements it will be processed and refunded back to the form of payment used for the initial purchase transaction.

A return/refund confirmation email will be sent to you when it is processed. 

Exchange Process

Product exchanges for a different style, size or color follow the same process as a return. Just follow the returns process, then you can purchase the replacement item with a new order anytime at your convenience.  

    Once the returned item is received, if it meets the eligibility requirements it will be processed and refunded back to the form of payment used for the initial purchase transaction. 

    Carrier Loss

    If you use the provided pre-paid postage label, please note we are not liable for carrier loss. The pre-paid label is provided as a customer courtesy, you do not have to use the provided postage label. If you'd like to choose an alternative method to ship the item(s) back, send us an email and we will provide the Austin, TX return address. If an item does not arrive at the returns warehouse, we cannot process and refund the item. 

    Excessive Returns

    We offer a free, easy returns process to make your online shopping experience as enjoyable as possible. We do monitor the number of returns made by customers and excessive returns and/or abuse of the returns policy will be flagged and may, at our discretion, lead to the closure of your account and future orders being declined. 

    Contact Us

    To check the status of your return, or if you have any additional questions, email us here: support@manoutfitters.com or call  833-770-7909.