RETURNS PROCESS & POLICY

Returns Process

To start your return you'll need your six-digit order number. They can be found in your order and shipment confirmation emails, as well as on the receipt in the package. 

1. Email Customer Support at support@manoutfitters.com to request a free pre-paid return label, please include your order number and note the item(s) you want to return. A Post Office return label will be emailed back to you. 

2. Print the free pre-paid return label, package-up the items, and send back via the Post Office. Make sure to include the receipt page from your shipment, or if you do not have it, a slip of paper with your six-digit order number will suffice. 

When the item arrives back to our returns department, we will inspect and approve if they meet the Return Policy requirements listed below.  

*Please note that return labels are not available for locations outside the 50 US states. Outside of these states, the customer is responsible for return shipping. 

Returns Policy

Items can be refunded for 30-days from the order date. Order shipping costs are not refundable. The following criteria are required to be eligible for a refund or exchange: 

Apparel - Must be in new condition, defined as unworn, unwashed with the tags included and free of any stains, odors or markings. 

Footwear - Must be in new condition, defined as unworn with no dirt, odors, stains or markings, and returned in the original, undamaged shoe box. Do not tape-up the shoe box and use it as the shipping box. Place the shoe box inside a shipping box as it was shipped to you. 

Socks & Underwear - Socks and underwear are not returnable for a refund or exchange if they are removed from the packaging.

If a returned item does not meet the eligibility requirements above, it will not be approved and we will not refund or exchange the item.
Refunds are sent to the form of payment used on the original order, we cannot change where the refund is sent and we are not liable if you have cancelled the form of payment used for the order. Select the site credit option if you no longer have access to the form of payment or it was a gift. 

Excessive Returns Policy

We offer an easy returns process to make your online shopping experience as enjoyable as possible. We monitor the number of returns made by customers and excessive returns and/or abuse of the returns policy will be flagged and may, at our sole discretion, lead to the closure of your account and future orders being declined. 

Carrier Risk of Loss

All items purchased from Man Outfitters are made pursuant to a shipment contract under the Uniform Commercial Code. The risk of loss and title for such items passes solely to the customer upon our initial order package delivery to the shipping carrier. We are not responsible for any lost, damaged or stolen packages. 

Terms & Conditions Subject to Change

We reserve the right to change our Return & Exchange Policy at any time, with or without notice. 

Contact Us

If you have any additional questions, email us at support@manoutfitters.com.