To start your return, or exchange, you'll need your shipment zip code and six-digit order number. They can be found in your order and shipment confirmation emails, as well as on the receipt in the package.
Once you've selected the item(s) for return or exchange, you'll generate a FedEx return label to send them back. For a list of FedEx drop off locations near you, here is a list: Search FedEx Drop-Off Locations
Once an item is returned, if it meets the criteria listed in the Returns & Exchange Policy, we'll email a refund confirmation or an exchange confirmation when shipping the replacement item.
If you are returning a gift, follow the same process above and click on the Gift Return link. This will allow you to receive store credit sent to your email address instead of the original purchaser. You'll need the six-digit order number and the delivery zip code used for the order.
Return & Exchange Policy
Items are eligible for a refund or exchange for 60-days from the order fulfilment date if they meet the following criteria. Order shipping costs are not refundable.
- Apparel - Must be in new condition, defined as unworn, unwashed with the tags included and free of any stains or markings.
- Footwear - Must be in new condition, defined as unworn with no dirt or markings, and returned in the original, undamaged shoe box. The shoe box must be placed inside a shipping box when returned to us.
Excessive Returns Policy
We offer a free, easy returns process to make your online shopping experience as enjoyable as possible. We monitor the number of returns made by customers and excessive returns and/or abuse of the returns policy will be flagged and may, at our sole discretion, lead to the closure of your account and future orders being declined.
Terms & Conditions Subject to Change
We reserve the right to change our return and exchange policies at any time, with or without notice.
If you have any additional questions, email us at firstname.lastname@example.org or call 1-833-770-7909.